Legal

Privacy & Cookie Policy

Last Updated: April 2026

Privacy & Cookie Policy for The Cue and Darts Lounge

1. Introduction

Welcome to The Cue & Darts Lounge ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.thecueanddartslounge.co.uk), visit our venues in Cramlington or North Shields, or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

To provide you with the best possible experience, we collect and process the following types of personal information:

Identity & Contact Data:Your name, email address, telephone number, and postcode.
Financial & Payment Data:Payment card details. Please note: We securely keep payment cards on file to facilitate quicker checkout for future visits and to act as a security deposit to cover any damages caused to our snooker, pool, or darts equipment during your booking.
Technical & Usage Data:Information about how you use our website, including your IP address, browser type, device information, and page interactions.
Booking Data:History of your reservations, party packages, and memberships.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • •Process and manage your table bookings, memberships, and gift card purchases.
  • •Process payments rapidly and hold card details on file in the event of damage to our venue's equipment.
  • •Communicate with you regarding your reservations, customer service enquiries, or venue updates.
  • •Analyse demographics (such as postcodes) to understand our customer base and improve our local services.
  • •Send you promotional materials and offers, provided you have opted in to receive them.

4. CCTV and Surveillance

For the safety and security of our staff, members, and visitors, we operate Closed-Circuit Television (CCTV) cameras continuously inside and outside all of our venues (including Cramlington and North Shields).

We use CCTV footage for the following typical purposes:

Health and Safety:To ensure a safe environment for everyone within our premises.
Crime Prevention & Detection:To prevent and detect crime, including theft, anti-social behaviour, or vandalism.
Asset Protection:To assist in the investigation of any disputes or incidents, specifically including any damage caused to our pool, snooker, and darts equipment.
Legal & Insurance Purposes:To provide evidence to law enforcement agencies or our insurers when necessary.

CCTV footage is stored securely, access is strictly restricted to authorised personnel, and recordings are only kept for a limited period (typically 30 days) unless they are required for an ongoing investigation or by law enforcement.

5. How We Store and Protect Your Data

We take the security of your data very seriously.

Payment Security:We do not store your raw credit or debit card numbers on our local databases. Cards kept on file for quick payments and damage deposits are tokenised, encrypted, and stored securely by our fully PCI-DSS compliant third-party payment processor.
Data Security:All contact and booking data is stored on secure servers with strict access controls to prevent unauthorised access, loss, or alteration.

6. Cookies and Tracking Technologies

Our website (www.thecueanddartslounge.co.uk) uses cookies and similar tracking technologies to ensure the site functions properly, to manage online bookings and user accounts, and to analyse our website traffic.

We use the following types of cookies:

Strictly Necessary Cookies:Essential for the operation of our website. These include session cookies that allow you to log into your account, add bookings to your basket, and securely process payments.
Analytical/Performance Cookies:We use tracking cookies (such as Google Analytics) to recognise and count visitor numbers and see how visitors navigate the site. This helps us improve the layout and functionality of our website.
Functionality Cookies:These are used to recognise you when you return to our website, allowing us to remember your preferences and keep you logged into your account.
Targeting/Marketing Cookies:These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make any future advertising more relevant to your interests.
Managing Cookies:You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse strictly necessary cookies, some parts of the website (such as the online booking system) may become inaccessible or not function properly.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Payment cards kept on file for damages will be securely removed from your profile upon your request or after a set period of account inactivity.

8. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • •Request access to your personal data.
  • •Request correction of any inaccurate data we hold about you.
  • •Request erasure of your personal data (where there is no good reason for us continuing to process it).
  • •Object to processing of your data for direct marketing purposes.
  • •Request the restriction of processing your personal data.

9. Contact Us

If you have any questions about this Privacy Policy, our use of CCTV and cookies, or if you would like to exercise your data rights, please contact us:

Website:www.thecueanddartslounge.co.uk
Venues:Cramlington: Unit 6, South Mall, Manor Walks Shopping Centre, NE23 6UL · North Shields: Newcastle Quays Retail Park, Royal Quays, NE29 6DW
Email:info@thecueanddartslounge.co.uk